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Welcome to LSI ONStor ASSIST Service & Support secure resource center. If this is your first time visiting ASSIST, you can obtain a username and password by registering for an account. Once you have registered an account, ASSIST offers access to the following:

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DISCONTINUANCE NOTICE:

In September of 2011, the following product discontinuance letter was sent to all ONStor partners, resellers, and customers of record:

TO WHOM IT MAY CONCERN

ONStor Product Discontinuance

As we previously advised, LSI Corporation ("LSI") completed the sale of its Engenio Storage Group to NetApp Inc. earlier this year. The ONStor business and team, however, were not part of the acquisition and remain part of LSI. LSI has publicly discussed its plans to become a pure-play semiconductor provider. Following further internal evaluation LSI has decided to exit the ONStor business. As a result please be advised of the following:

  1. LSI is discontinuing all of its ONSTor product lines effective November 20, 2011 ("Discontinuance Date");
  2. End users, distributors and resellers of LSI's ONStor product line may submit orders for hardware products provided such orders are requested for delivery on a date prior to the Discontinuance Date;
  3. Product warranties provided by LSI to end users shall continue in accordance with the terms therefor;
  4. End users, distributors and resellers of LSI's ONStor product line may submit new orders for ONStor software support services and for extensions and renewals of existing support provided that all such support shall cease on the earlier of three years from the date of purchase of the associated hardware or five years from the date of installation of the associated hardware.

Please contact ONSTor Customer Support if you need technical assistance by calling 1-866-726-3453 in North Amercia, +44 (0) 8707 347 448 in Europe or your Asia Pacific reseller.

Thank-you for your support of our ONStor business over the years and we wish all our customers continued success.

Regards,

Brian Stark

Systems Engineering Director

You may download an official PDF of the notice here.

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